Return and Refund Policy
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1. Introduction
At Kireina Josei LLC ("Company," "we," "our," or "us"), we aim to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed for purchases made on www.purpose2flourish.com ("Website"). By making a purchase on our Website, you agree to this policy.
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2. Eligibility for Returns
We accept returns under the following conditions:
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The item must be unused, undamaged, and in its original packaging.
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The return request must be initiated within 7 days of the delivery date.
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Certain items, such as digital downloads, gift cards, and final sale products, are non-refundable and non-returnable.
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3. Return Process
To initiate a return, follow these steps:
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Contact our customer support team at admin@purpose2flourish.com with your order number and reason for the return—type ‘RETURN REQUEST’ in the Subject Line.
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Upon approval, you will receive instructions on how to return the item.
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Ship the item back to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
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4. Refund Policy
Refunds will be processed under the following conditions:
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Refunds will only be issued for eligible returned items received in original condition.
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Refunds will be credited to the original payment method within 7-10 business days after the return is processed.
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Shipping charges are non-refundable unless the return is due to an error or defect.
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5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos of the damage or defect along with your order details. We will replace the item at no additional cost or issue a full refund, including shipping charges.
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6. Non-Refundable Items
The following items are non-refundable:
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Digital downloads and other electronic content.
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Gift cards.
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Items marked as "final sale."
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7. Cancellations
Orders can be canceled if the request is made before the item has been shipped. If the item has already been shipped, you must follow the return process outlined above.
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8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
Kireina Josei LLC
9393 N. 90th St., Suite #102-568
Scottsdale, AZ 85258
Email: admin@purpose2flourish.com